Dental Office of Dr. Anna Marchenko Privacy Policy

Important Notice About Text Messaging Data

Dental Office of Dr. Anna Marchenko ("we," "us," or "our") does not share, sell, rent, or trade mobile phone numbers, SMS opt-in data, or consent records with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are kept strictly confidential.

1. Information We Collect

Information you give us:

• Name, email address, phone number, and mailing address
• Appointment requests, preferences, and messages you send us
• Records of your consent to receive text messages and emails, including the date and time of consent

Information collected automatically when you use our website:

• IP address, browser type, and device information
• Pages visited and how you reached our website
• Cookies and similar technologies

This policy covers information collected through our website and our text messaging program. Your dental and health records are protected under HIPAA and described in our separate Notice of Privacy Practices, available at our office.

2. How We Use Your Information

We use your information to:

• Schedule, confirm, and remind you of appointments
• Respond to your questions and requests
• Provide patient care updates and office notices
• Improve our website and services
• Keep records of your communication preferences and consent
• Protect against fraud and maintain security

3. Text Messaging (SMS)

If you opt in, Dental Office of Dr. Anna Marchenko will send you text messages about your appointments, including reminders, confirmations, rescheduling notices, and patient care updates.

• Consent: We send text messages only to people who have opted in, for example by checking the SMS consent box on our website form or giving consent at our office. Consent is not a condition of receiving services.
• Frequency: Message frequency varies based on your appointments and requests.
• Costs: Message and data rates may apply.
• Opt out: Reply STOP at any time to stop receiving messages. You will receive one confirmation message and no further texts unless you opt in again.
• Help: Reply HELP, call us at (215) 671-1833, or email annamarchenkodmd@gmail.com.
• Carriers: Carriers are not liable for delayed or undelivered messages.

Full terms are on our SMS Terms & Conditions page.

4. SMS Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Information

We do not sell, rent, or trade your personal information. We may share information only as follows:

• Service providers: Vendors that help us run our office, such as appointment scheduling, website hosting, and payment processing. They must keep your information confidential and use it only to provide services to us.
• Text message providers: SMS platforms and carriers, solely to deliver the messages you agreed to receive.
• Legal requirements: When required by law, court order, or valid legal process, or to protect our rights and safety.
• Business transfers: If our practice is sold or merged, your information remains protected under this policy.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

6. Cookies and Analytics

We use cookies and Google Analytics to understand how visitors use our website and to improve it. You can block cookies in your browser settings, though some website features may not work properly.

7. Data Security

We protect your information with reasonable safeguards, including encrypted connections, access limited to staff who need it, and staff training. No internet transmission or storage is completely secure, but we work to protect your information.

8. Your Choices

You may:

• Ask to see, correct, or delete your personal information
• Opt out of text messages by replying STOP
• Unsubscribe from emails using the link in any email
• Withdraw your consent to future communications at any time

To make a request, contact us using the details below.

9. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information online from children under 13. Parents or guardians schedule appointments for minor patients.

10. Third-Party Links

Our website may link to other websites, such as social media pages. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this policy from time to time. The current version, with its effective date, will always be posted on this page.

12. Contact Us

Dental Office of Dr. Anna Marchenko
10125 Verree Rd Ste 307
Philadelphia, PA 19116

Phone: (215) 671-1833
Email: annamarchenkodmd@gmail.com
Website: https://www.drannamarchenko.com/